911 Going to Wrong PSAP

@MollyMae wrote:

Greetings,
I have an issue and I’m not sure where to address the concern. It’s probably not FreePBX (I believe it’s the SIP provider), but I’m hoping I can confirm that before reaching out.

I recently configured E911 CIDs for a company with 5 locations. The CID information (including the address) is passed correctly to the dispatcher, but when I dial 911 it goes to the county dispatch instead of the city dispatch. I confirmed with the county dispatch that based on the address, it should be going to the city.

I use SIPStation, so I will be reaching out to them next unless someone knows what else could be the issue. I don’t know if any config information would help, since I think FreePBX is passing out the Emergency Route correctly, but I’ll gladly provide any information requested.

Thanks,
Molly

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